i dug a little bit deeper into this. and it seems that FathomBay seems to think that the company (res agent) needs to give a reply. It also states this on the Dashboard page.

i also see that you (claude ๐ ) have added โreply from app is coming nextโ
Please authenticate to join the conversation.
In Review
Feature Request or Bug Report
2 days ago

Marketing Team
Get notified by email when there are changes.
In Review
Feature Request or Bug Report
2 days ago

Marketing Team
Get notified by email when there are changes.