This thread consists two or maybe more specs, but are all interconnected.
When we have guests with reservations arrive at the front desk, we ‘check them in’ to our systems. Currently this happens on paper, a green form, David might have sent this over somewhere before.
Is it an idea to have a CHECK IN function added to a reservation?
So the idea is;
When a customer with a reservation shows up,
the front desk employee opens their reservation from the dashboard view (where we have all the check-ins for location X perfectly shown in a glance!),
Front desk employee open the reservation, confirms what they reserved, confirms all paperwork and completes any missing tasks/forms/etc.
Front desk employee can press a ‘check in’ button when all steps are complete. This button will give the diver an ‘active diver’ status.
There must also be a ‘check out’ button for when people bring back gear and check out.
Active Diver:
We use this statistic to monitor the amount of divers per week and month. This helps us to monitor low, high and shoulder seasons. I think this is a function/stat that is not implemented yet.
A check out can be registered in 2 ways; either with the check-out button (preferably), or automatically when ‘departure date’ has passed. (im not sure if we have departure date in the current reservation, currently we do request that information.)
Guests who rent gear always return this and check out at the front desk. In this case we can always use the check-out button
We see that guests who only rent tanks for example or only do boat dives sometimes do not check-out at the front desk and just leave. So we need a system in place to remove them as active divers to avoid that they stay registered as active.
We compare the active diver stat to the ‘average spend per diver’ (we need to built this one in too). This helps us to also see during which month/time of the year divers tend to spend the most. Together with active diver stats this can give us a rough estimate to forecast business on.
Diver CRM?
Besides the current diver profile that we have. I would love to be able to see how much a diver spends during their CURRENT TRIP and what product they bought during that trip. All purchases between CHECK IN and CHECK OUT. Everything they purchase in one of our shops will be registered under this trip, including their diving. i am going to propose a layout for this in a different thread.
