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Shop Items
Would be good to get these listed with the rental equipment items so guests see them during the reservation process and can pruchase or add-on the items to the estimate/resrevation. Thinking of items like t-shirts, rash guards, private divemaster, etc. Also you mentioned changing name to “Add-Ons” which I think is good.
Wetsuits
Can we have the option to add two wetsuit rental sizes to the equipment rental? No adiditonal price. Our clients do not get the option to try on or fit a wetsuit. They simply get on the boat and the equipment is there waiting for them. So some clients are weorried about not having a correct fit. It would be good if clients have the option to pick two sizes of wetsuits - such as Medium AND Large, and at no additional fees (same price as one wetsuit). Might be good to then have a confirmation after the dive if possible where we then confirm what size fit the diver so we can update the rental to only one size for day two and beyond. Maybe something sent to the office so we can ask the client or maybe an automated message to the client from the software “We see you rented two wetsuits today. Which size was best fitting for you?” or something like that.
Feedback
Using this feedback channel, the default home screen shows a list of most recent posts. In there, they show as “Completed” or “Planned,” etc. When I open only the new threads started by me, those designations of “Completed” or “Planned” are now gone. It would be nice if I could scroll all my posts and see the ones you have completed. This would allow me to confirm it works correctly, as well as get the feature operational. And maybe also add an “Archive” option for us, so we can hide anything you’ve completed and we have confirmed. Just to help clean up my threads so I can more easily focus on what needs my attention.
Languages
Would it be possible for estimates and forms to be in multiple languages? OR does the browser switch them to spanish automatically? We are primarily 90% english, but we do have a portion of our clients that do not speak english. So I am curious how sending them our automated messages for estimates and other notices will work for them.
Confirm Reservation
We have it in 3 sections now. Required “click to confirm” default from software My “payment options” check marked as required My credit auth check marked as required. Would be ideal if we can combine these into a single requirement and not three separate requirements.
Customer Equipment
Under their profile it only shows a partial list. I see nothing for “Regualtor”. I think even if they do not need it, it should be listed as not required, or denote client has their own regulator. Under their “Readiness”, Equipment rental is entirely missing. We should be ale to click the “view” button there and see what they need.
Multi-Session
I do not see an option to apply an equipment kit / bundle? Can we get that option please. It seems like the best way to charge a student $0 for rental equipment, correct?
Require Nitrox Agreement and Cert Card conditionally on class and equipment selections
And also Nitrox Certification Card upload. I have created Documents Required for each. I need to assign them only to users that are: Taking the Nitrox class (agreement but not the upload) Using Nitrox (purchasing the upgrade in equipment rental). How can I do that? I see how to do that for option #1, but I dont see the option for #2.
Fleet usage for staff functions
I think I am using this option incorrectly. It tells me my one-seat delivery vehicle does not have enough seats for all my divers. So it seems as though this is intended to be a customer transport? What I had envisioned this was used for was assigning a vehicle or staff member to run errands throughout the day. Example: 4pm pickup arriving client equipment. 5pm pickup cash payemnt of invoice Bob Smith. With the ability of adding gps location, client phone number, invoice, etc. Currently we do this with Google Calendar. Its not urgent of course but it is nice getting gear pickups or gear drops offs onto a calendar as a reminder.
Tank Service
I am guessing this is not complete yet? Would be good to allow input for BOTH a serial number from the bottle, and also a company number (#1-100 etc). Then of course we need two available dates for cleaning. Yearly service for clean and inspection Hydro Test (usualyl every 5 years) And naturally a tick box to confirm service was completed or something, updating to the next scheduled date. Finally would be good to have an additional option to input any maintenance performed off schedule.
Equipment Inventory
One category we have is labeled “Fins & Boots.” Ultimately the client is only picking “boots” which is their shoe size. We automatically assign them a fin size based upon the shoe size they selected. We do not want our clients selecting a fine size it just needlessly complicates things. So the problem is in inventory our boots and fins are not mathing sizes. So they cannot be lumped together for inventory purposes. So for example: We have shoe sizes Mens 4, 5, 6 they all correspond to fin size X-Small. Shoe size 7, 8, 9 are with fin size Small Shoe size 10, 11, 12 are fin size Regular Finally shoes 13, 14, 15 are size X-Large fin So I think I am asking for a couple things here: Allow me to have separate inventory for boots and fins Dont want clients selecting fins We want fins auto removed from inventory based upon the boot size selected Additionally, we take shoe sizes for US Mens, US Womens, and Euro. We inventory only US Mens sizes. Thu, when a lady requests US Womens 9, we give them a US Mens 7.5. So again, can we marry the inventory so when someone asks boot size X, it pulls that available inventory from the linked sizes.
Customer email / whatsapp communications
Not sure if this was setup yet? Looking for where / how I setup automated Wahtspp or email communication for pier pick up or excursion locations.
Checklist
Ordering sequence is not working correctly. I’ve selected “Confirm your Booking” to be #1 position, but the cusotmer view shows it as #2 underneath “Standard Profile.” For the record it shows the same from the client perspective.
Reservation Drawer calendar
Regularly scheduled/bookable items should show up in the calendar in the “new reservation” drawer, even if no staff assigned. The add button should have the “on-request” options as well as the ability to add a 2nd/3rd/etc instance (even if no one has booked first instance).
Equipment Bulk Upload
Are we able to bulk upload equipment from an excel spreadsheet/csv?
Increase visibility of guest communications
Im missing a few things for communications. Im missing the urgency that the replies from guests need to be replied to. Do you think we can design these so they attract more attention and more urgency? Maybe we can move the block on the right side up above the reports and make it red for example? Also, maybe you have an idea how we can make the inbox tab in the left side menu more urgent/more prominent.Maybe we can move that up higher as well.
Boat manifest
-explanation how we do it now- Staff fills in the boat list, we have to print the manifest and after the dive the divers sign the dive manifest, then we have to scan this manifest and save this in teams. And then we throw the manifest in the trash - to make this go easier, the list can be printed/used on a tablet or phone and automatically saved by the day, ideally in combination with the boat log. In the picture you can see what we have now for the manifest. What we need to know after the boat activity is. : which crew was on board+ their role (captain/guide - Captain - Guide) : Dive site name(s) : Dive profile(s) : Diver names and if they were there or a No-show/cancelation
Guest: Adjusting activities/itinerary after confirming
From guest perspective; I have confirmed my booking, but i want to adjust something (that is not rental gear), like moving the guided dive to the next date. Or i want to get in touch with someone from reservations because i still have a question. For contact: Is it an idea to add a section below where guests can send a email/message to the reservations department? Technically i could reply to the email, but the email has sent me to a web page to confirm my booking. So im a bit confused as to whether i need to reply to the email or how to get in touch with the company… Is it possible to add a contact section? Or maybe its simpeler to add a line that says; ‘additional questions, requests or changes? Reply to the email you have received’. Personally i find it a bit confusing because i can adjust the gear, but i cannot adjust anything else. For adjustments: In the ideal scenario, when everything is bookable through the website, etc… it would be possible for customers to change their activity and it already shows availability, and automatically changes the schedule when a customer decides on the change. So for example; Customer wants to change his guided dive from august 2nd to august 3rd. Fathombay shows availability for august 3rd and automatically adjusts the booking and availability for both days. If they need to pay something extra, they get a additional payment link, if they have a credit amount, they get a message that they have a credit to spend in store?
"Mirror" guest communications to an outside email account
Im thinking if we want to have a notification sent to info@divefriendsbonaire.com when a guest replies to an estimate or other kind of conversations? Also - is there a way we can clean up the way this conversation is displayed? Right now there is a lot of written code in there which an make the emails difficult to read at a glance.