Im missing a few things for communications. Im missing the urgency that the replies from guests need to be replied to. Do you think we can design these so they attract more attention and more urgency?
Maybe we can move the block on the right side up above the reports and make it red for example?
Also, maybe you have an idea how we can make the inbox tab in the left side menu more urgent/more prominent.Maybe we can move that up higher as well.

